ExplicitMay 5, 2026· Technology
Freshworks
On May 5, 2026, Freshworks announced 500 job losses. The company explicitly cited AI as a factor.
Jobs lost
500~
US jobs
—
Workforce
4,500
% of workforce
—
Editorial note
Announced May 5, 2026: ~500 employees (~11% of the global workforce), with $7–9M in Q2 charges, substantially complete by June 30. San Mateo, CA HQ. Freshworks' own SEC 8-K (Item 2.05) names the goal of 'increase leverage of AI and automation across the business,' and CEO Dennis Woodside said more than half of the company's code is now written by AI — company-stated, so Explicit. The ~500 is a worldwide figure; no US/WARN breakdown, so it is not added to the US counter.
Sources